Call us on 01732 835212

Frequently Asked Questions

How do I register at The Private GP Clinic? Do I have to register before I can book an appointment?

To register at the practice you must complete a simple registration form and a health questionnaire. This ensures we have essential information available for our practitioners when they see you.

If booking an appointment in advance, the registration forms can be emailed or posted out to you before your first appointment for you to complete.

However, if you are a new patient looking for a same day appointment then we can accommodate this – our receptionist will ask you for some basic details over the phone in order to book the appointment, and then you can complete the forms when you arrive at the practice. Please arrive 10 minutes before your allocated appointment time to allow time to complete the necessary forms, as these must be completed before you see the clinician.

 

What about my registration with my NHS GP?

Registering at The Private GP Clinic and seeing one of our doctors does NOT affect your registration at your NHS practice. We recommend that patients maintain their registration with NHS services.  We are happy to liaise with your NHS GP as appropriate.

How long is a GP consultation?

Our standard GP appointment is 20 minutes in duration, and our extended GP consultation is 40 minutes in duration. We can also organise longer appointments on request. We aim to allow plenty of time to discuss your symptoms and concerns without feeling rushed. If you have complex medical issues to discuss, or more than one problem to address we recommend booking an extended consultation. If you are not sure how long you need you are welcome to discuss it with our team. Our long appointment times also enable the GP to gather the information they need, including details of your previous medical history together with any relevant lifestyle or family issues.

 

Do you provide a walk in or Emergency Service?

• We do not provide a walk in appointment service, please call the practice in advance to book your appointment.

• Same day appointments are usually available if you need to see a GP that day.

• We do not provide a service for medical emergencies. If you think you have a medical emergency please dial NHS urgent services on 111 or 999 as appropriate, or visit your local Accident and Emergency Department.

 

Can you tell me about private prescriptions?

• If a prescription is required, our GPs provide a private prescription.

• There is no additional charge for a prescription that is issued within a GP consultation.

• A private prescription can be taken to any chemist. The chemist will charge a discretionary dispensing fee, (usually in the region of £5), along with the cost of the medication.

• Please note that prescriptions cannot be issued to new patients without a GP consultation.

 

What about repeat prescriptions?

We can provide repeat prescriptions:

• If this is for a medication that we have initiated then all you need to do is submit a written prescription request for our GP to review.  Our team will let you know if the GP needs to see you before the prescription is issued.

• If this is for a medication that was initiated by another practice, then we will require written documentation of the treatment for our doctor to review – please ask a member of our team for more details. 

 

What if I need tests or investigations?

• A full range of blood tests and other laboratory tests are available at the practice.

• We also offer other investigations on site such as ECGs, spirometry, and 24 hour blood pressure monitoring.

• If X rays or scans are required we can organise these at your choice of private provider.

• Any further investigations which you may require during or after your appointment are not included in the cost of your appointment. Before any such tests are undertaken the GP will explain why these tests are recommended and the costs associated with them.

 

Can I consult your GPs about a long term or chronic health condition?

Yes, our experienced GPs are skilled in managing both acute and chronic health conditions. As part of the consultation about your chronic health condition our Doctor will discuss with you the options and agree a plan for the onward care and management of the condition – this may be ongoing care of the condition at The Private GP Clinic, or with your NHS GP, or as is commonly the case, in a shared management pathway.

 

How and when do I pay for my appointment?

• Payment is required at the time of the appointment.

• Payment can be made by cash, cheque or by Debit or Credit Card. Please note we do not accept American Express.

 

I have health insurance – does this cover the cost of my appointment?

• Health insurance policies vary widely – please consult your insurance provider for any query regarding your cover.

• Please note you will have to pay for your appointment at the time of the appointment, but we are very happy to provide receipts so you can claim back the cost of your appointment if it is covered by your insurer.

 

If I have a query outside of your opening hours what should I do?

• If you have a non-urgent, routine enquiry please call the practice on 01732 835212 when the practice re-opens.

• If you require urgent medical attention when the practice is closed please use NHS 111 Services, or call 999, or go to your local Accident and Emergency Department as appropriate.

- When to use 111 You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

◦ you need medical help fast but it's not a 999 emergency

◦ you think you need to go to A&E or need another NHS urgent care service ◦you don't know who to call

◦ you need health information or reassurance about what to do next For immediate, life-threatening emergencies, continue to call 999.

 

I would like to give some feedback on my experience of The Private GP Clinic, how do I go about doing this?

We always welcome feedback from patients, and this helps shape the services we provide. If you would like to provide feedback on your experience at the clinic please speak to a member of our team, or fill in a feedback form which are always readily available in the reception area.

If you have a complaint or concern about the service you have recieved from any of our team then please let us know. Our practice manager, Caroline Dyer, is the first point of contact in this circumstance.  We take your complaints very seriously and will work with you to understand why the complaint arose and how we can improve our services so that those do not occure again. 

 

Please note, The Private GP Clinic does not offer:

• 24-hour health cover or emergency service

• A walk in appointment service

• Minor surgery

• Treatment of drug addictions

• To routinely use the service for ‘sick’ notes that are not being managed at The Private GP Clinic.